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RV.net post about HOST campers !


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#41 OFFLINE   Dan Quinn

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Posted 21 February 2007 - 04:36 PM

thank you for your responce it goes to show there is two sides to every story....i also hope you stick around alot of good people here
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#42 OFFLINE   Dean

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Posted 21 February 2007 - 04:40 PM

I am glad to see that East End Campers posted a very interesting reply on this forem and also on RV.NET (looks like the post will stay there as well). There are sometimes many sides to a story and if we are to judge, it is good to know everyone's version of the facts. I met Bill at the Springfield (MA) RV Show on Sunday. He seemed like a heck of a nice guy to me and we spent a lot of time talking, even though I told him that I had just bought a new Bigfoot. He did help me spend some of more of my greens when he gave us some good advice about Rickson 19.5" wheels. I have lusted for them for years, but never dared mention them because of the cost. He gave some excellent reasons to have them. He actually convinced my wife and I ordered them on Monday!
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#43 OFFLINE   RR Hounds

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Posted 21 February 2007 - 09:30 PM

I must also post a thank you for posting your comments East End Campers. As a brand spanking new owner of a Host, I had been reading the posts in RV.net and here on NATCOA and wondering why no one was rebutting in any way over here. I had great response from the factory when I picked up my camper on Friday and the dealer I bought my camper from has been great as well. I appreciate getting to hear both sides of the story and I hope it gets resolved to everyone's satisfaction.

Thanks again for posting, and I sincerely hope that you continue to hang out here, and not feel like you'll only ever be yelled at. We love being able to ask questions of dealers and manufacturers! :thumbs_up: :fing32:
<p><img src='<a class='bbc_url' href='http://i35.photobuck...dow11-23-07.jpg[url="""]>http://i35.photobuck...-23-07.jpg</a>'[/url] alt='Posted Image' class='bbc_img' /><br /> <br />
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#44 OFFLINE   tate

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Posted 21 February 2007 - 09:40 PM

Thank you East End Campers for posting your side of the story. I’m sure that you made allot of Host owners and shoppers feel allot better. Looks to be your first post and hope that it won’t be your last. We all benefit from the knowledge of dealers, manufactures and service centers.
Thanks again
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#45 OFFLINE   smoothetop

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Posted 21 February 2007 - 10:37 PM

East End Campers response is simply not true. I would like to address each line of his post.

#46 OFFLINE   iwon415

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Posted 21 February 2007 - 11:45 PM

I also am glad to hear more of the other side to the story. I notice that on the "other" forum Admin has had enough of it also!
The thread is closed. With what I know of Host, I am satisfied.

Tim

#47 OFFLINE   smoothetop

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Posted 22 February 2007 - 12:27 AM

Part I It is Midnight, and i just tuned in to this forum. Of course I would like to respond! And even though it is late, I cannot fail to respond at once.


I write this publicly to the administrator of this forum who I am glad posted East End's Response. My first and formost concern is the truth. I really am thrilled to see Bills Penney's response for two reasons. It allows me to effectively address each of his statements, and Getting any call from him, as rare as it has always been, has to be a great thing. Getting this long email, means that he actually has heard my voice! Something i do not think he ever has! His long post is filled with inaccuracies, blatant lies and mis-speak. His choice of which, of my many comments to address are in themselves mis-leading.

To best answer the forum members curiosity, i really would like to respond directly in line to Mr. Penney's comments. Before I do, I will say two things. Firstly, while I stand squarely behind all my posts, and past comments, i have never said Bill Penney does not know campers. Nor did I ever say, he was not charming. In fact, he comes across as all charm, confidence and competence, and no doubt he might mean well. But in my visits to him, it was he who loved to talk, and it was him, who always talked about how busy he was, understaffed, and overworked. Nor did he really seem to care about my concerns, as he himself said, he had to talk over me, as a salesman might, when the customer does not hear the information clearly being sought. Secondly, and I hope you are listening folks, had i not turned in to see this post, i was going to keep my promise to all the forum members, and to let you know that DAVID HOGUE FROM HOST DID IN FACT CALL ME TODAY. We had a nice talk. Should i tell you that first his lawyer called me, and then after a legnthy chat, He, Dave, The Man Hogue called me! And he seemed in this conversation like perhaps he could be the Hostcampers that i was TOLD cares so much about their buyers.

East End campers said a lot of things that simply are not accurate.

Will follow in part II

#48 OFFLINE   smoothetop

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Posted 22 February 2007 - 12:30 AM

I am responding to East End's Long Post. I think all the good people on the forum should know that my issues are not frivolous. I am positive now about a good ending. But like i said the truth is most important to me. As soon as i come back from BEND, i will report to you. sorry for responding in all caps, but i am trying to make following the response easiest. do not know what better way to do this ( before thread closed )

[quote=EastEndCampers]We would first like to say that we treat all our customers the same. In fact we go above in beyond what other dealers would do to help a customer with all of their requests (pre & post sale), and take offense to the suggestion that we are prejudice in any way against any one.

I AM SORRY YOU TAKE OFFENSE. I HAVE SIMPLY NOT ENJOYED THE WAY I WAS TREATED.
EACH CUSTOMER IS DIFFERENT. YOUR APPROACH WITH ME DID NOT WORK.

After reviewing the numerous posts on RV.NET & Natcoa we can respond to all this slanderous and miss-guided information being posted by this Host owner.
SLANDER IS A POWERFUL WORD AND SUGGEST THAT NO RECONCILIATION IS POSSIBLE.
AGAIN. SORRY

Bill has spent the most time pre-sale with Smoothetop than any other customer in the past. Walking through every camper brand we had here at the time and thoroughly going through the appliances/options of each on his numerous visits to our location. In the end He decided to order a Host Camper. He also received substantial support after he picked up the camper to go over system usage, rigging, etc...again. Has someone ever asked you a question, and before you get half way through your response they start talking over you ? In explaining how to use the systems/tie downs the new owner appeared more concerned with how a video surveillance system could be installed.
WELL, SINCE THE SALE WAS OVER A YEAR AGO, THE ONLY WAY I WOULD BE SO WELL REMEMBERED TIME WISE, WOULD BE IF DURING THE TIME, THE DEALER FELT THAT I CONSUMED MUCH OF HIS TIME. TOO MUCH. AND IF HE FELT THAT WAY, PERHAPS I PICKED UP ON IT. YOU KNOW THE FEELING YOU GET WHEN YOU ARE NOT WANTED...
SO THE MORE TIME I INVESTED THE MORE I WAS MARRIED TO BUYING FROM HIM, BUT THE MORE SELF CONCIOUS I BECAME ABOUT NOT BEING WANTED. SALES TAKE PATIENCE.

Host offered to repair the damage (looks like just cracks in the filon) when Smoothetop called about his cracking problem(Ignoring standard warranty procedures of CONTACTING THE DEALER FIRST). 4 months out of warranty (purchase date of camper is 10/1/05) Site unseen, regardless of the additional modifications he has made to the camper that may have already voided the warranty in the first place. Host would provide the parts AT THEIR COST, and cut their labor rate in half to $40 dollars per hour on what ever was needed to fix his camper. This is apparently not good enough for him.

TOTALLY NOT THE CASE. FIRSTLY, I HAD CALLED AND SPOKEN WITH SEVERAL AT HOST, THRU THE YEAR. I FELT MY WARRANTEEBILITY WAS WELL ESTABLISHED. AS I HAVE BEEN TOLD, BY MANY, INCLUDING MFGS. A ONE YEAR WARRANTEE IS NOTHING. IN ADDITION, AFTER 3 MONTHS I MADE IT CLEAR, I NEEDED ANOTHER DEALER. BUT HOST WAS THEN DEVELOPING MORE DEALERS, AND HAD NO REAL CHOICE FOR ME.

I will now Quote several of Smoothetop’s posts and respond.

** 02/15/07 06:41pm RV.net “WHY ON EARTH WOULD THE DEALER EVEN CONSIDER USING THAT PHRASE, UNLESS HE KNEW HE WAS SELLING A DUD THAT HE WANTED TO UNLOAD?”** We don’t understand how we could “UNLOAD” a camper that was special ordered for him that we did not have on the lot.
"
SINCE HE QUOTED ME, PLEASE READ MY ENTIRE STATEMENT. I SAID" BILL MADE A COMMENT ABOUT MY HAVING BUYER'S REMORSE" THAT REMORSE COMMENT HE DOES NOT EXPLAIN HERE. SPECIAL ORDER ARE YOU KIDDING ME?!? HE FORGOT, THAT THE EXACT UNIT THAT I FIRST SAW, WITH THE SWIVEL RECLINERS INSTEAD OF THE DINETTE, IS THE ONE I OWN. THAT WAS NO SPECIAL ORDER. IT LOOKED UNLOVED, UNCARED FOR AND TIRED THERE. THAT IS WHY I KEPT ASKING TO SEE OTHERS. PATRICIA WHO ACCOMPANIED ME, TO THE DEALER, KEPT SAYING THAT THIS UNIT LOOKED DIFFERENT. PARTICULARLY THE GASKETS, AND THE GRAYNESS, THAT NOW I AM BEING CRITICIZED FOR..

**Feb 17 2007, 06:05 PM Natcoa “I paid a hefty piece of change. I invested more in it with dealer installed batteries, and solar panels, and more.”**

Upon purchase of the camper, a large list of custom modifications the new owner wanted was provided to us(Most way beyond what we are willing to do). Entertainment system, solar panels… no problem, also we did install 4 additional 6v batteries in the camper(the camper already had 2 in the battery compartment). He wanted them installed in the back of the Generator compartment. We called the factory engineering department and were told that the compartment was not made to hold that additional weight (264 lbs). We did however do a custom modification of installing them by the water tank as far forward as possible. Relocating the water pump/plumbing.(This was our last contact with him and he left pleased with the work we did!) We also installed TWO solar panels here. We CANNOT account for any other ADDITIONAL modifications/additions he has done or has had installed at another business.

I AM PUZZLED BY BILLS POINT ON THIS? HE KNEW I WAS PLANNING ON BUYING A CLASS A. I ACTUALLY LEFT A DEPOSIT ON ONE. ONLY AFTER I DISCOVERED THE HOST DUAL SLIDE AT HIS WEBSITE, AND TALKED TO HIM ON THE PHONE, THEN CAME IN, WAS A TC CONSIDERED. NOW READERS, THINK. AFTER SPENDING THREE YEARS RESEARCHING ALL KINDS OF RVS, BASICALLY CLASS A'S ,AND NOW DUE TO BILLS, CHARM, CHARISMA AND INVENTORY, I AM ABOUT TO BUY SO RADICALLY DIFFERENT A UNIT, ISN'T IT NATURAL THAT I WOULD WANT ALL OPTIONS, AND THAT WOULD WANT HIS ENTHUSIASM AFTER THE SALE, SINCE HIS ADVICE LED ME TO THIS. WHY WAS HE UNWILLING TO DO STUFF. IF THE HOST DEALER IS NOT WILLING TO DO SOMETHING, WHAT IS THE BUYER TO DO??? WOULD THE MFG PREFER I NOT BUY IT? DID BILL WANT MY BUSINESS OR NOT. MAYBE HE DID NOT. I WISH I KNEW THEN!


**02/15/07 02:12am RV.net“spent perhaps $15 THOUSAND above and beyond the very high price of the camper in all my modifications. I will provide details to you, that will help you understand that perhaps your experience is NOT mine. I strongly believe that the consumer ultimately invests in the Manufacturer, NOT the dealer. My dealer experience was hideous. After 4 or a few visits and many calls, i decided that life is to short to deal with the frustration. I decided that i could not trust him, and that he did not like me, and that he was prejudiced against me for religious reasons..”**

We are curious how much weight 15,000 dollars of modifications has added to this camper and are appalled at the suggestion of prejudice based on religious reasons.

NOTHING VERY HEAVY. BUT IN ADDITION TO THE CAMPER PURCHASE, I HAD TO ADD RANCHO SHOCKS FOR THE CAMPER,HE NEVER TOLD ME I WOULD NEED. I HAD TO ADD ON BOARD COMPRESSOR FOR AIRBAGS CAUSE HE SAID I DID NOT NEED, I PUT A WELL DISCUSSED INVERTER IN EACH OF THE TRUCK AND CAMPER. IT ALL ADS UP. AND IF IT IS NOT EXACTLY 15K, BUT 12, OR 13K, HECK ITS MY MONEY.

RELIGION INTOLERRANCE HAS CAUSED WARS, THE HOLOCAUST AND MUCH OTHER SUFFERING. HAVING HAD MY ENTIRE LIFE INFLUENCED BY THIS PAST, FORGIVE ME, BUT I AM SENSITIVE TO ANY JOKES, OR COMMENTS THAT MIGHT BE FUNNY BUT COULD ALSO BE CONSIDERED IN POOR TASTE. IF BILL AND I EVER GET TOGETHER ON RESOLVED TERMS, THIS IS SOMETHING THAT PATRICIA AND I WOULD BE INTERESTED IN DISCUSSING. IT IS NOT A TANGIBLE ISSUE BUT HAD CAUSED ME TO FEEL THAT PERHAPS THAT IS WHY HE WAS TOO BUSY FOR ME. I CAN ONLY SPEAK FROM THE HEART ON THIS... BUT IF HE CARED, READING MY POSTS WHICH WERE FOR A YEAR AS UN SPECIFIC AS POSSIBLE, WHY NOT CALL UP AND ASK, IS ANYTHING AMISS. ONE CALL... THAT IS ALL... UNLESS HE IS TOO BUSY.. OR DOES NOT CARE.. OR. LIKE I TELL PEOPLE NOW, LIFE IS TOO SHORT. I INVESTED IN THE MFG. NOT THE DEALER'S PRODUCT.

**Feb 18 2007, 08:27 PM Natcoa " But I hope that in the next few days Hostcampers, taking some wise advice, will reconsider what really must logically be fair, based on the fact that the dealer had neither me the consumer, nor the manufacturer's best interests at heart..” **

Sorry how can you say “the dealer had neither me the consumer, nor the manufacturer's best interests at heart..” when we the DEALER are first hearing about these new problems on a message board and have not received a single call from you the past 8 months.

SOMETIMES FRIEND, IT IS THE LITTLE THINGS ANOTHER DEALER REQUESTED THAT SMALL CAREFREE AWNING CAP IN JANUARY. CALLED AGAIN IN FEBRUARY.. ( HEY, I MAY BE OFF BY A MONTH ON EACH ) GUESS WHAT? STILL NO CAP... SEE MY POSTS SIX MOTHS AGO..
HOW MANY TIMES AM I SUPPOSED TO CALL ONE WHO IS TOO BUSY????
SOMEONE WROTE ME THAT TO GET A PART THE DEALER INSISTED HE COME IN TO THE SHOP. WHY? I ORDER ACCROSS THE COUNTRY AND GET IT NEXT DAY... ITS 2006 ER 5 THEN.


**Feb 17 2007, 03:11 PM Natcoa “I just came in after trying to find a position that is not level, in which my slide clears my rear window. I took more photos.”**

Appears your slide needs to be adjusted and this should have been brought to our (The Dealer) attention as soon as the problem started occurring and could now be attributing to the problems you are having.

MR PENNEY. THAT SENTENCE SOUNDS GREAT. MY POSTS INDICATE THE CAMPER WAS DELIVERED TO ME UNFIT, NOT CLEANED. FAULTY ANTENNA YOU KNEW ABOUT AND MANY OTHER THINGS.... WHAT DO YOU MEAN CALL. YOU MEAN I AM SUPPOSED TO BEG, AND BESEACH, AND HOPE ... I WOULD NOT HAVE BOUGHT THE UNIT THEN. IS THAT WHAT OTHERS SHOULD DO? I DID SOMETHING MORE LOGICAL. AFTER YOU TOLD ME THAT YOU WERE SHORT ON EMPLOYEES BUT THAT BY NEXT YEAR YOUR NEW BUILDING WILL BE UP... ETC... I CALLED HOST TO FIND AN ALTERNATIVE VENDER... TO ARRANGE TO HAVE THINGS DONE ELSEWHERE. I SPENT HOURS OF MY TIME ON THE PHONE WITH HOST TECH SUPPORT.

** Posted: 02/16/07 11:41pm RV.net "Hey get this. Before i left a deposit on the Host Truck Camper, i did research. I looked online at all i could find. Except for the FIREPLACE i was impressed with the Okanagans. So I asked Bill Penney (East End) about them. Guess what he said: "Oh, they got lot of problems... you don't want to one of them now!" Well, shortly after, I find them prominantly displayed on his website!!!! "**

Bill never said anything negative about Okanagan and is absurd to suggest otherwise. He did make a comment about a different manufacture in question buy the consumer, who had many units returned to the factory that year for repair.

WELL HERE THE READER HAS TO DECIDE WHO TO BELIEVE.. HE SAID SHE SAID. I LEARNT OF OKANAGAN'S ONLY AFTER VISITING BILL. SO UPON MY SECOND VISIT, I ASKED ABOUT A NAME I COULD HARDLY PRONOUNCE. AND WHICH OF COURSE HE DID NOT CARRY. WHAT DO YOU THINK HE SAID FOLKS?

** Posted: 02/16/07 11:41pm RV.net "BUT Bill Penney, said, 'IF YOU BUY IT HERE, YOU GET IT WITH HAPPYJACS..... The day i came to the dealer to watch him load my new Hostcamper on my 800 mile new Ford, i found he had BENT the truck bed by over tightening the happijacs. I did not want to ruin a good day. I did not say anything, but often people comment on my bent truck bed. If i had to sell the truck, i bet that would cost me thousands."** He and all customers are provided with the CHOICE between using Happi-Jac and Tork Lift.
MAYBE THAT IS THE POLICY NOW. IN FACT NOT ONLY DID HE SAY IT THE WAY I QUOTED IT, BUT THE LATE BILL FROM BILL'S TRAILERS WHO SPENT SIX HOURS WITH ME, AND NEVER EVEN ASKED MY NUMBER, TOLD ME THAT I SHOULD MAKE SURE, IF I BUY IT FROM EAST END TO GET TORK LIFTS. I DID. BUT I DID NOT GET THEM.... WHY? BECAUSE THAT WAS THE RESPONSE I GOT.

Smoothetop on his own decided to go with Happi-Jac.
NO I DID NOT. THIS IS A LIE!

We would really like to know how on the first time loading the new camper WE could have “bent” a truck bed by tightening front turnbuckles with our hands? and if we did, we are to believe that you did not say anything to us about it(AND HAVE US FIX DAMAGE WE SUPPOSEDLY CAUSED) because it would ruin your day? Your truck bed was not bent the day you picked up the camper. However we did notice that it was dented where the Happi-Jac brackets extend out from the bed when you came back in on one of the numerous times after purchase. We can’t be responsible for you re-loading the camper properly / driving habits.
SIR. I DO NOT THINK YOU LOADED THE CAMPER. I THINK YOU HAD A SLIM UKRANIAN ( GOOD PEOPLE ) GUY WHO COULD NOT SPEAK ENGLISH TO ME. HE WAS TIGHTING BOLTS. I COULD NOT BELIEVE THE THING WAS BENT, AND YES. HOW WOULD THE CONVERSATION HAVE GONE. WOULD YOU HAVE LOVED THIS PITA MORE? FIGURED THE TIEDOWNS WOULD BLOCK IT. WHAT DID I KNOW?

** Posted: 02/16/07 11:41pm RV.net "The unit was filthy inside and out when i took it. East End clean it no. He said, if he had time.... blah blah blah. He could have anticipated not having time and called me the day before. Items were not correct."**

The only contact information provided to us was a cell phone number and a fax number. Which Bill recalled the new owner stating he does not always check his voice mail and would not provide us with his home number/(number he does check messages on). a Message was left for the new owner stating that the unit was not ready but he did not get the message in time and showed up anyway.
TODAY MANY USE A CELL NUMBER AS A HOME NUMBER. CORRECT? CELL NUMBERS CAN BE FLAKY. I WAS TAKING WEEK OFF, ARRANGING MY SCHEDULE,. NATURALLY EXCITED. WHEN I MADE THE APPONTMENT I EXPECTED IT DEFINITE. THIS COMMENT SUGGESTS THAT A COMMITMENT IS NOT ONE. JUST CANCEL, RUIN A GUY'S WEEKEND... NO PROBLEM.


We have sold upwards of 100 Host campers with Slides and have had very few problems.
IF YOU HAD ONE PROBLEM..... THEN YOU SHOULD BELIEVE I COULD TO.
WANT TO DISCUSS PROBABILITY.....
Our customers take their Host campers on the beach here frequently, and that can be the equivalent of years of use. These customers have had no problems.

GREAT. I WOULD LOVE TO TALK TO FIFTY OF YOUR HUNDRED CLIENTS..... HAVE THEM EMAIL ME. I AM AFRAID TO TAKE IT TO THE BEACH. EVERYONE SAYS SLIDES ARE NOT GREAT TO GET SAND IN. THE UNIT LOOKS VERY MUCH LIKE IT DID WHEN I GOT IT.
I AM SORRY.
I REALLY WOULD LIKE TO LIKE BILL
AS I SAID HE KNOWS HIS STUFF. HE IS AN EXPERT.
LIKING HIM AND MY EXPERIENCE WITH HIM WOULD MAKE ME FEEL GOOD ABOUT MY CHOICE OF VENDERS.
BEFORE MY LAST VISIT TO HIM, I TOOK HIS ASSISTANT ASIDE. A GREAT HELPFUL YOUNG MAN.... AN ACOUNTANT PERHAPS... AND SAID, LISTEN. I AM SPENDING A LOT OF MONEY.... MY CLIENTS WANT SERVICE FROM ME. MY CLIENTS ACTUALLY TELL ME THAT WHEN THEY WALK IN MY DOOR, I SHOULD WELCOME THEM WITH OUTSTRETCHED ARMS!
I TOLD THIS MAN,THAT I GOT THE IMPRESSION BILL DID NOT LIKE ME....
WHY DID I DO THIS... BECAUSE IF MY EMPLOYEE GAVE ME THE HEADS UP LIKE THAT, AND THEY HAVE... I STOP EVERYTHING AND MAKE NICE WITH THEM, GIVE THEM EXTRA TLC.
WHAT HAPPEND? NOTHING.

TO ALL INVOLVED. THIS FORUM IS CAN BE GOOD BY HELPING PEOPLE COMMUNICATE.
I TRIED. I REALLY DID. IN THE END, PERHAPS I PURSUED THE LARGER COMPANY.
I HAVE A LOT OF RESPECT FOR A VERY HARD WORKING, DEDICATED AND TALENTED, SKILLED AND CREATIVE PERSON, WHO SOMETIMES, HIS EXCESSIVE CHARISMA MIGHT LEAD TO OVER PROMISSING..

TO END THIS FOR NOW. I WOULD LIKE TO BE ABLE TO SAY GREAT THINGS ABOUT BOTH VENDERS. IT IS GOOD FOR ALL. DO I NEED A CAMPER NO. BUT IF I HAVE ONE, I WANT TO ENJOY MY CHOICES. AND TO FEEL LOVED BY THOSE WHO'S HANDS CREATED THE CRAFT MY FATE IS IN. ISN'T THAT WHAT WE ALL WANT...

14 MONTHS IS NOT A COMPETITIVE WARANTEE.
14 MONTHS WITHOUT A GREAT NETWORK OF DEALERS IS LESS.
14 MONTHS TO BE TOLD "TOO BAD" AFTER SPEAKING WITH THE DAVE AT LEAST THREE TIMES, IS LUDICROUS.

TO BE FAIR... THIS LAST WEEK I SPOKE WITH HIS ASSISTANT. PERHAPS THAT WAS MY MISTAKE... HOPEFULLY DAVE CAN CORRECT, AND I CAN ADVISE ALL.
I WANT TO INVEST IN THE STABLELIFT SYSTEM, IF IT WILL NOT MAKE IT TOO HEAVY.
FIGURED I WOULD GO OUT TO BEND. FIGURED GIVE EM A CHANCE TO MAKE EVERYONE HAPPY....
WHERE DID I GO WRONG... ?



In closing, we do hope Smoothetop can come to some agreement with Host and have his camper fixed. We also appreciate the fact we can discuss the other side of the coin (at least on Natcoa) for everybody to read.
SORRY I AM NOT HEARING .... SMOOTHETOP... COME TO EAST END....
PERHAPS NEXT YEAR.


THIS POST IS TOO LONG TO SPELL CHECK... GOODNIGHT!
I never would have imagined that owning a TC could be so stressful. It is 2:15 am. Thanks to all who agree. Thanks to all who don't agree, but listen. Thanks to those who always want to know more...

#49 OFFLINE   RichConley

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Posted 22 February 2007 - 06:48 AM

smooththetop, you need to get some help.
Legal help.

The verbiage that you put out on a public forum can actually hurt your cause and be used against you.
An attorney would not allow you to blabber on in a court room.
Be careful.

#50 OFFLINE   Jimmy J

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Posted 22 February 2007 - 07:52 AM

I like how the rules can be broke over there for some but not for all. I guess it all on who you know. It is nice to hear the other side of the story as well though. I am glad i found this forum to post on. Thank You To ALL B)
Jimmy Johnson
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AND ONE BEAUTIFUL LITTLE GIRL

#51 OFFLINE   FedAgent

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Posted 22 February 2007 - 08:26 AM

As it happens, circumstances brought Smoothtop to my neck of the world, unbeknown to me. I got a call from one of our other NATCOA members a couple of days ago to have coffee. That member, and he can identify himself if he wishes, said he was meeting with another gentleman that was also interested in NATCOA. Well, I try to never miss a chance to "talk up" NATCOA, so it was a pleasure to go and have coffee and talk truck campers and NATCOA. A few minutes into the conversation, I became aware that the "new" gentlemen that I had just sat down to have coffee with was Smoothtop. We talked of about several things, among those was NATCOA, truck campers in general, my Snowriver and of course his Host camper. Prior to this meeting, I had read most or all of the posting here and on RV Net regarding Smoothtop and the problems he seemed to be having with his camper. After we had our coffee, Smoothtop asked the other gentleman and I, if we wanted to take a short trip over to the RV part where he had his Host camper, and we both agreed to take a look at his camper.

Prior to getting into what I saw, let me preface this posting with basic information. I am well aware the Host as well East End Campers (his dealer) are members of NATCOA, as is the policy of our organization, I do not wish or desire to get into a finger pointing session on who is right and who is wrong. Also, I do not know what actual conversations Smoothtop and his dealer had or what transpired between Smoothtop and Host. I also do not know where or how well the unit has been treated in the little over one year since it left the dealership. Now that I have laid down my disclaimers, the camper that Smoothtop has, does have some issues. There are cracks in the slide area of the camper, how deep these cracks go, is unknown. Perhaps they are surface cracks in the filon, perhaps not. One of the slides seems to be out of adjustment to the extent that the material covering the valance on the slide had worn away from hitting the rear window on the camper. Several screw holes were evident in one of the slides that had obviously missed their mark and were removed and reset. The 4 or 5 screw hole on the slide were not covered or filled in. The seal material on both side outs were irregular, some were cut too short to make a complete seal and some were too long and hung out. This black seal material also left the slide out walls discolored, there were large black streaks on both of the sidewalls of the slide. Trim was loose on both the inside and outside of the camper. One piece of trim in the bathroom was off horizontal by 2" from top to bottom. I saw in one of the outside compartments, sawdust, wood shavings and a couple of bent screws that looked like it was left over from the factory construction, but may have been left there as a result of the modifications done sometime later. The Happijac bed mounted tie downs have distorted the the truck bed considerably. It is painful for a truck lover to look at, a brand new truck and rather dramatic stress distortion of the bed. Several screws had not been completely driven into the body of the camper and several were very rusty.

I could go on with other things that I observed on the Host camper owned by Smoothtop, but suffice to say, as I did at the outset of this post, his camper has some issues. Some fairly major, some minor. As I said, this is the first time I have had the pleasure of meeting Smoothtop and I do not know the history of this unit, who did what to what or where it has been in it's relatively short life or how it has been cared for. Smoothtop appears to be an honorable man who is new to truck campers and who is just trying to make his truck camper experience enjoyable. Without knowing more about the unit, it would be difficult to say where the fault lies with the issues of the camper. Perhaps Smoothtop did not do enough research when he selected this unit. Perhaps the tie down system is not up to the weight of this camper. Perhaps a large bump or chuckhole was hit that cased the camper to be violently stressed. My only thought/opinion would be that if these problems were developing while I owned this unit, the dealer and I would have seen a lot more of each other.

I sincerely hope that all parties can come to a understanding that will provide a positive outcome to this situation.
Larry,<br />Corpus Christi, Tejas<br />2007 Lazy Daze Class C and a 2005 Jeep Wrangler toad<br />04 Dodge 3500, Cummins<br /><br /><strong class='bbc'>Only two defining forces have ever offered to die for you: 1. Jesus Christ. 2. The American G.I. One died for your soul, the other for your Freedom. </strong><br /><br /><br /><span style='font-family: Arial'><span style='color: #FF0000'>"We sleep safe in our beds because rough men stand ready in the night to visit</span></span><br /><span style='color: #FF0000'>violence on those who would do us harm." - </span><span style='color: #000000'>George Orwell</span>

#52 OFFLINE   sydbette

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Posted 22 February 2007 - 08:38 AM

I have two issues to post in future forums involving Host. My first issue is with Host not being responsive to my problems with my slide. Finally this issue may be getting resolved. Check the thread on the other forum. The second issue is with double slides in general and integrity per construction and design. Being selfish, I want to resolve my first issue with Host before addressing the broader issue. Once I get my slide fixed I'll be doing some postings and we'll see what other's have to say pro and con per slides in general not necessarily brands or manufacturers. I can't be objective while I still have an "axe to grind".

PS I am impressed with the power of the Internet and of these forums in getting issues out there and possibly leading to positive resolutions. I don't think I'd be an near to a resolution of my problems if it were not for these forums. Thanks NATCOA and RV.NET

Syd

#53 OFFLINE   smoothetop

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Posted 23 February 2007 - 09:21 AM

Because of David Hogue's invite, I will be trying to change my plans and rather than first driving Home to NY, then to Bend, try to make my way to Oregon sooner, rather than later. It will mean flying in and out of NY on business, but I am wiling to do this to expedite things. Stay tuned.

ST.

#54 OFFLINE   rollincrafts

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Posted 23 February 2007 - 12:13 PM

First of all. a warm welcome to the gang at East End Campers... I hope you stick around and become regular contributors to our board.... and THANKS for telling us your side of the story.

As far as the specific problems with Smoothetop's camper and his attempts to have them rectified by the manufacturer and/or dealer, I suspect that there are at least three versions....his, theirs and the facts. hopefully, Host will do whatever they can reasonably do to restore their reputation as a reputable manufacturer, and move on. I'd also like it very much if they would take a more active role here... the more builders and dealers we have on board, the better.

#55 OFFLINE   sydbette

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Posted 23 February 2007 - 01:46 PM

smothetop is now on the right track and so is Host. Hope I'm next.
Syd
PS. Greg Tucknies, Sale Manager, Host will be contacting me next week to see if we can resolve my issues. Thanks for all the NATCOA members that have supported by b##ching both on forum and private communications. Hope all this turns around as far as Host's responsiveness to my slide problems. I'd love to be one of the members like most of you, bragging about my rig and the manufacturer rather then bad-mouthing them.
Syd :wacko:

#56 OFFLINE   Dan Quinn

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Posted 23 February 2007 - 02:16 PM

well it is at the point that this does not need to go on anymore all that is happening is beating a dead cat East End replied and Host threw Paul...another thread can be started with the outcome of what happened down the line by East End Camper/Host or smoothetop



Thank You
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